Privacy policy

Privacy Policy

Boier Timepieces respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, safeguard, and otherwise manage personal information when you browse our website, place an order, create an account, contact us, submit a return request, subscribe to communications, or otherwise interact with our online store.

1. Organization Responsible for Personal Information

This website and online store are operated by:

Boier Timepieces
7901 4th St N ste 300,
Saint Petersburg FL 33702,
United States

Customer support email: support@boiertimepiece.com
Privacy email: support@boiertimepiece.com

2. Applicable Privacy Requirements

We manage personal information in accordance with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act where applicable.

PIPEDA applies to private-sector organizations across Canada that collect, use, or disclose personal information in the course of commercial activity. :contentReference[oaicite:2]{index=2}

3. Accountability

Boier Timepieces is responsible for personal information under its control. Questions, access requests, correction requests, consent withdrawal requests, and privacy complaints may be directed to support@boiertimepiece.com.

4. Personal Information We May Collect

We may collect personal information directly from you, automatically through your interaction with our website, or from service providers that assist us in operating our business.

4.1 Information You Provide Directly

full name;
email address;
telephone number;
billing address;
shipping address;
customer account registration details, where an account is created;
order details and purchase history;
product preferences, saved selections, or cart information where available;
customer support communications;
return, refund, cancellation, exchange, or complaint information;
marketing preferences and subscription information;
reviews, photographs, feedback, or other information voluntarily submitted by you.

4.2 Payment Information

Payments are processed through third-party payment providers. We do not store complete credit or debit card numbers. We may receive limited transaction-related information such as payment status, transaction reference, payment method type, billing details, payment confirmation, fraud screening information, and partial card details where made available by the payment provider.

4.3 Information Collected Automatically

When you use our website, we or our service providers may automatically collect information such as:

IP address;
device type and device identifiers;
browser type and operating system;
pages viewed and links selected;
date, time, and duration of visits;
referring website, advertisement, or campaign source;
cart, checkout, and purchase activity;
cookie and similar technology identifiers;
approximate location inferred from technical information;
website analytics, fraud prevention, security, and performance information.

5. Purposes for Collection, Use, and Disclosure

We may collect, use, and disclose personal information for purposes reasonably connected with our online retail activities, including:

processing, confirming, fulfilling, and delivering orders;
processing payments and verifying transactions;
providing order confirmations, dispatch notices, tracking information, and delivery updates;
managing returns, refunds, exchanges, cancellations, complaints, and product-related concerns;
responding to customer service enquiries;
creating and maintaining customer accounts;
detecting, preventing, and investigating fraud, unauthorised transactions, security incidents, and abusive activity;
improving our website, products, checkout process, services, and customer experience;
understanding product interest and shopping behaviour;
sending marketing communications where permitted by law and consistent with your preferences;
measuring advertising and campaign performance;
maintaining accounting, taxation, transaction, compliance, and legal records;
establishing, exercising, or defending legal claims;
complying with lawful requests, legal obligations, and regulatory requirements;
enforcing our policies and protecting our customers, website, service providers, and business.

6. Consent

Where required by applicable law, we obtain consent for the collection, use, and disclosure of personal information. Consent may be express or implied depending on the circumstances, the sensitivity of the information, and the purpose for which it is collected.

For example, when you provide personal information to place an order, arrange delivery, submit a return request, or contact customer support, we use that information for purposes reasonably connected with fulfilling your request and administering your purchase.

Where personal information is requested for an optional purpose, such as certain marketing activities, you may choose whether to provide consent.

7. Withdrawal of Consent

Subject to legal or contractual restrictions and reasonable notice, you may withdraw consent to certain uses or disclosures of personal information by contacting support@boiertimepiece.com.

Withdrawal of consent may affect our ability to provide certain services, maintain account functionality, process future transactions, respond to pending requests, or send optional communications.

8. Limiting Collection

We aim to collect only personal information reasonably necessary for the purposes identified in this policy, disclosed at the time of collection, or otherwise permitted or required by applicable law.

9. Disclosure to Service Providers and Third Parties

We may disclose personal information to service providers and third parties that assist us in operating our online store, including:

Shopify and other e-commerce platform or website providers;
payment processors and fraud prevention providers;
shipping carriers, postal services, logistics providers, and fulfilment partners;
email, messaging, and customer communication providers;
customer support and returns management providers;
website hosting, information technology, cybersecurity, and backup providers;
analytics, advertising, and marketing service providers;
legal advisers, accountants, insurers, auditors, and other professional advisers;
courts, regulators, government bodies, or law enforcement authorities where required or permitted by law;
successors or potential purchasers involved in a legitimate business transaction, subject to appropriate safeguards where required.

We do not sell personal information in exchange for money. Some analytics or advertising activities may involve disclosure of technical or usage information to service providers, subject to applicable consent and privacy requirements.

10. Processing Outside British Columbia or Canada

Some service providers used by Boier Timepieces may store, access, or process personal information outside British Columbia or outside Canada.

Information processed outside Canada may be subject to the laws of the jurisdiction where it is stored or processed. We take reasonable steps to use service providers that maintain safeguards appropriate to the nature of the information and the services involved.

11. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate store functions, maintain shopping carts, facilitate checkout, remember preferences, analyse website traffic, improve performance, prevent fraud, and support marketing activities.

11.1 Essential Cookies

Essential cookies support functions such as website security, shopping cart operation, checkout, customer account authentication, session management, and navigation.

11.2 Analytics Cookies

Analytics cookies help us understand website usage, page performance, customer navigation patterns, and opportunities to improve the shopping experience.

11.3 Advertising and Marketing Cookies

Advertising technologies may help us measure campaigns, attribute purchases, display relevant advertising, and reduce repetitive advertisements.

11.4 Managing Cookie Preferences

Where a cookie or privacy preference tool is available on our website, you may use it to manage certain non-essential technologies. You may also manage cookies through your browser settings. Disabling essential cookies may affect the operation of the online store.

12. Marketing Communications

If you subscribe to promotional communications or otherwise provide consent where required, we may send information regarding products, collections, offers, launches, and store updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in a marketing email or by contacting support@boiertimepiece.com.

We may still send necessary transactional communications concerning orders, shipping, returns, refunds, security, privacy requests, or customer support matters.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

Order and transaction records may be retained for customer support, accounting, taxation, fraud prevention, dispute resolution, legal compliance, and policy enforcement purposes.

14. Security Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, or theft.

No method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

15. Privacy Breaches

If a breach of security safeguards involving personal information under our control occurs, we will assess the incident and take steps appropriate to the circumstances.

Where reporting or notification is required under applicable law, we will comply with those requirements.

16. Accuracy

We take reasonable steps to maintain personal information in a form that is accurate, complete, and up to date where necessary for the purposes for which it is used.

You are responsible for ensuring that information supplied during checkout, including shipping and contact details, is accurate and current.

17. Access and Correction Requests

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

To make an access or correction request, contact support@boiertimepiece.com. We may request information reasonably necessary to verify your identity before responding.

18. Privacy Complaints

If you have questions or complaints about our handling of personal information, contact support@boiertimepiece.com.

We will review privacy complaints and respond within a reasonable timeframe. Where applicable, you may also contact the Office of the Privacy Commissioner of Canada.

19. Children’s Privacy

Our online store is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13 without appropriate authorisation.

20. Legal Requests and Compliance

We may use or disclose personal information where required or permitted by applicable law, including in response to a court order, legal process, regulatory request, law enforcement request, or where reasonably necessary to establish, exercise, or defend legal rights.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, technological, legal, or regulatory changes. The current version will be published on this page.

22. Contact

For privacy questions, access or correction requests, withdrawal of consent, or complaints, contact: